Terms of Service
Last updated: 2026-08-23
These terms govern the use of the CSAT · NPS · CES survey collection service (the "Service") provided by PulseScore (the "Company"). By signing up for or using the Service, you agree to be bound by these terms. In these terms, "Company" refers to the individual operator running the Service, not a separately incorporated legal entity.
1. The Service
The Company enables users (primarily SaaS operators) to collect CSAT, NPS, and CES responses from their own customers via an embeddable widget or email, with support for automatic survey sending tied to billing events, score-drop alerts (email, push, Slack, or Discord), and AI-assisted response tagging. Specific features may vary by plan, and the Company may add or change features to improve the Service.
2. Accounts
You must register with accurate and current information, and you are responsible for safeguarding your account credentials. You are responsible for all activity under your account, and must notify the Company promptly if you become aware of unauthorized use.
3. Plans and Billing
The Service offers a free plan and paid subscription plans (Starter, Growth, Scale). Paid plans renew automatically each month; you may change or cancel your plan at any time from the dashboard. Upgrades are billed immediately with a prorated charge for the remainder of the period; downgrades (including cancellation) keep your current plan's benefits until the already-paid period ends, then take effect. Except as otherwise stated, payments already made are non-refundable.
4. Data Ownership and Processing
You own the response data (scores, comments, emails, etc.) collected through the Service. The Company processes that data only as needed to provide the Service — storing responses, computing statistics, sending alerts, AI-based tag classification — and does not sell it to third parties without your consent. If you use AI-based comment classification, comment text may be sent to a third-party AI model provider for that purpose.
5. Your Obligations
You may not use the Service for unlawful purposes, infringe others' rights, or interfere with the Service's normal operation (excessive load, reverse engineering, unauthorized resale, etc.). You are responsible for complying with applicable data protection law with respect to the end users (survey respondents) whose data you collect through the widget.
6. Changes and Interruptions
The Company may modify or discontinue all or part of the Service for operational or technical reasons, and will give reasonable advance notice of material changes. The Company's liability may be limited for interruptions caused by events outside its control, including outages of infrastructure providers (Firebase, Vercel, Paddle, etc.).
7. Intellectual Property
All trademarks, logos, and software related to the Service belong to the Company. You may not copy, distribute, modify, or commercially exploit them without the Company's prior written consent.
8. Disclaimer and Limitation of Liability
The Service is provided "as is," without warranty of completeness, accuracy, or fitness for a particular purpose. To the maximum extent permitted by law, the Company is not liable for indirect, incidental, or consequential damages arising from use of, or inability to use, the Service.
9. Termination
You may delete a project or close your account at any time from the dashboard. If you materially breach these terms, the Company may restrict access to or terminate the Service, with notice given in advance where practicable (or promptly after, in urgent cases). Deleting a project or account immediately deletes that project's responses, events, and other related data, and this cannot be undone.
10. Privacy Policy
The Company collects your email address and your projects' identifiers and API keys to provide the Service, and — via the widget or email — collects end users' (survey respondents') scores, comments, and email addresses (when provided). Collected information is used only to provide the Service, process payments, send notifications, and provide support, and may be shared, to the extent needed to operate the Service, with providers such as Firebase (Google Cloud — database and authentication), Paddle (payment processing), Resend (email delivery), and Anthropic (AI comment classification). If you register a Slack or Discord webhook URL in your project settings to enable those notification channels, information included in those notifications (such as an end user's email address) may be sent to the Slack or Discord channel you specify, where it is then subject to that channel's own policies. You may delete your projects and their data from the dashboard at any time; if you request account deletion, the Company deletes your personal data without undue delay unless the law requires it to be retained.
11. Refund and Billing Policy
Paid plans are billed automatically each month to your registered card, processed through a payment processor (Paddle). Except as otherwise stated, payments already made are non-refundable. That said, you may request a refund within 7 days of the payment date if usage of responses, requests, and AI tagging calls for that billing period is each under 20% of your plan's limit. If any of these conditions isn't met — usage of any one of them reaches 20% or more, or more than 7 days have passed since the payment date — a refund may not be available. Even so, the Company may, at its discretion, refund all or part of a payment when it deems appropriate; whether and how much to refund is entirely at the Company's discretion. Direct refund and billing questions to fefdfeas@gmail.com or via Support in your dashboard.
12. Changes to These Terms
The Company may revise these terms as needed, and will notify you via in-product notice or email. Revised terms take effect once posted; continuing to use the Service after that point constitutes acceptance of the revised terms.
13. Governing Law and Jurisdiction
These Terms, and any dispute arising between the Company and a user in connection with the Service, are governed by the laws of the Republic of Korea. Any lawsuit arising from these Terms or use of the Service shall be brought before the court having jurisdiction under the laws of the Republic of Korea.
14. Discontinuation of Service
The Company may discontinue the Service in its entirety for operational reasons. In that case, the Company will give at least 30 days' notice via an in-product notice or email. During that notice period, the Service continues to operate normally, and you may request a data export by emailing fefdfeas@gmail.com.
15. Contact
Questions about these terms or the Service can be directed to fefdfeas@gmail.com or via Support in your dashboard.